What should I do if I have a complaint about how my data is handled at inwaa?

If you have a complaint about how your personal data is handled, you can contact us through Live Chat or by emailing support@inwaa.bet. inwaa's data protection team will review the matter and provide a resolution.

We protect your data

inwaa Privacy Policy

This policy explains how inwaa collects, stores and protects your personal data. Please read and understand it before continuing to use our services.

Section 1

Introduction — About This Policy

inwaa is an online betting platform for players in Myanmar, and we take the protection of your personal data seriously. This Privacy Policy is an official document explaining how the data of players who use inwaa's website (inwaa.bet) and related services is handled. By continuing to use the website, you agree to the terms set out in this policy.

Last updated: 30 October 2026

Scope of This Policy

This policy applies to all visitors who browse the inwaa.bet website, players who open an account and play, and customers who make payments. It does not apply to third-party websites linked from outside inwaa's website.

Section 2

Information We Collect

inwaa collects only the data that is strictly necessary to provide its services. The data collected is broken down into the following categories—

Personally Identifiable Information

Name, date of birth
Email address
Phone number
Login credentials provided during account registration
National ID verification — a copy of your ID provided during the KYC process

Financial and payment data

Deposit / withdrawal records
KBZPay, Wave Money, AYA Pay, CB Pay account reference details
Transaction amounts and dates / times of receiving or sending money

Gaming-related data

Game history and betting records
Bonus claim / usage history
VIP level changes
Game categories accessed

Technical data

IP address and login date / time (Myanmar Standard Time)
Browser type and version
Device type (mobile / computer)
Cookie and session data
Pages visited within the website

Section 3

How is your data used and for what purposes

inwaa uses collected data only for defined purposes—

Account management and identity verification

Data is used to open player accounts, confirm logins, and complete the KYC (Know Your Customer) process. This is essential to protect player security and prevent unauthorised access.

Processing payments

Financial data is essential for handling deposit / withdrawal requests. It is used to securely process transfers through KBZPay, Wave Money, AYA Pay, and CB Pay.

Providing customer support

Account data is needed to respond to player enquiries through 24-hour live chat and email.

Improving our services

Data on how players browse the site, choose games, and play is analysed to improve service quality and better meet player needs.

Security and fraud prevention

Technical data is used to detect and block unauthorised access, financial fraud, and platform abuse.

Bonus and promotion notifications

Account data is used to notify players of bonuses they are eligible for, news about the 150% welcome bonus, and VIP level changes. Players can opt out of these notifications at any time.

Section 5

Data retention and deletion

Data retention period

We retain data for as long as a player's account is active. After an account is closed, financial records and data needed for legal protection may be retained for a period of time.

Data deletion

After meeting legal obligations, inwaa securely deletes data that is no longer needed. Players may request deletion of their data, and such requests will be carried out unless restricted by law.

Data Storage Location

inwaa stores player data on secure servers protected by SSL encryption. When data is transferred internationally, the same protection standards set out in this policy apply.

Section 6

Cookies and Tracking Technologies

A cookie is a small data file stored by a website in your browser, used to improve your browsing experience—

Essential Cookies

Required for managing login sessions and platform security. These cookies cannot be blocked — doing so will prevent the website from working properly.

Functional Cookies

Used to remember language settings, game preferences, and display settings. Players can block these, but some features may become limited.

Analytics Cookies

Used for analytics purposes to understand browsing patterns and improve our service. Cookies can be blocked through your browser settings.

Section 7

Players' Data Rights

Players on the inwaa platform have the following rights regarding their data—

Right to Access Data

If you request it, inwaa will tell you what personal information is being stored. You can make a request via Live Chat or at [email protected].

Right to Correct Data

You can request correction of any personal information that is inaccurate or incomplete. inwaa will update the information shown in your profile and account.

Right to Delete Data

Players may request deletion of their data after closing their account. inwaa will delete the data once any legally required retention periods have passed.

Right to Restrict Data Use

If you want to object to how your data is handled, or do not want it used beyond its stated purpose, contact inwaa's customer support.

Right to Opt Out of Bonus Notifications

If you no longer want to receive bonus and promotion notifications from inwaa, you can opt out through customer support.

Section 8

Data Security Measures

inwaa applies technical security measures to protect players' personal information—

SSL Encryption

All data transmissions are encrypted and protected with SSL (TLS).

Firewall Protection

Servers are protected by a firewall that monitors and blocks unauthorized access.

Access Control

Access to data is granted only to authorized personnel.

Threat Detection

A fraud detection system monitors for irregular activity in real time.

In the Event of a Data Breach

If a data breach is discovered, inwaa will notify affected players as quickly as possible and take immediate action to prevent recurrence. Players are also encouraged to choose strong passwords for their login credentials and not to reuse the same password across different platforms.

Section 9

Protection of Under-21s

21+ Policy

inwaa's services are intended only for players aged 21 and above. inwaa will not collect data from anyone under 21, and measures are in place to prevent them from accessing the platform. If it is found that a person under 21 has provided their data, that data will be deleted immediately.

Section 10

Policy Updates

Change Notifications

inwaa may update this Privacy Policy as needed. When significant changes are made, a prominent notice will be posted on the website. Continued use of the website after any policy update will be considered acceptance of those changes.

Last Revised Date

The date this policy was last updated is shown at the top of the policy page. Players are encouraged to check this page regularly to stay informed of any updates.

Section 11

Data Enquiries

If you have any questions about this policy, please contact inwaa's customer support—

24-Hour Live Chat

Live Chat on the website is available anytime and support is provided in Myanmar language. You can submit requests regarding viewing or editing your personal data, account deletion, and any policy-related questions through this channel.

Email

[email protected]

Response Time

Data requests will be handled as quickly as possible, though response times may vary depending on the complexity of the case. Including any supporting account information with your request will help us process it faster.

FAQ

Questions About Privacy Protection at inwaa

Common questions from players about data and policy—

The NRC copy is collected as part of the KYC (Know Your Customer) process to verify the player's age (21+) and identity. This process is essential to prevent unauthorised access and to keep all players safe. Data is stored securely on SSL-encrypted servers.

inwaa will not sell or rent players' personal data. Only the data necessary to process payments is shared with partner banks and money transfer services. No data will be handed over without a legal requirement to do so.

To request data deletion, contact inwaa through 24-hour Live Chat or send an email to [email protected]. When submitting your request, include details that can verify your account (username / email). Your data will be deleted unless there are legal restrictions preventing it.

You can block some cookies through your browser settings. However, if you block cookies that are essential for session authentication and proper website operation, you may experience issues accessing the site and playing games. Essential cookies must be kept enabled; only analytics cookies can be blocked.

Payment records must be retained for a period as required by financial regulations. After that period, the data is deleted. Payment data shared with KBZPay, Wave Money, AYA Pay and CB Pay is handled under their own respective policies.

When significant changes occur, a notice will be displayed in a prominent place on the inwaa website, visible to players when they log in. Players are encouraged to check this policy page regularly. Continued use of the website after a policy change will be taken as acceptance of that change.

If you have a complaint about how your personal data is handled, you can contact us through Live Chat or by emailing [email protected]. inwaa's data protection team will review the matter and provide a resolution.